Help with your website, bots, and pageever support
Message us on Telegram, by email, or through the form if your site stopped working, leads have stopped coming in, or you need to migrate a project or make changes. We also help launch new websites, Telegram bots, and automation.
Or write directly
Working hours
Mon–Fri, 09:00–19:00 Kyiv time. If you write in the evening or at the weekend, we reply the next working day. Monitoring runs around the clock regardless.
What happens next
- We read the task and ask 2–3 clarifying questions.
- We send the cost estimate and timings. Free, with no obligation.
- If it all fits, we start with the brief.
Languages: Ukrainian, Russian, English
How can we help?
The problems we hear about most often
Popular questions from our users
Why a subscription and not just hosting for €3?
Hosting for €3 sells you space on a server. The subscription sells you a working site and people who look after it. The difference in price is about €7 a month; the difference in responsibility is total. When a site goes down on cheap hosting it is your problem, and you find out about it from a client.
Whose name is the domain registered in?
You do. The domain is registered in your name, and we can transfer it to any registrar on request. We pay for the renewal as part of the subscription, but the rights to the domain are yours from day one.
What counts as a “simple edit”?
Changing text, prices, contacts or photos, and adding or hiding a block on an existing page. Basic is one edit a month, Standard is three, Max has no hard limit. A new page or a change of structure is a structural edit.
Is there a contract?
Yes, if you want one we sign a service agreement setting out what is included and the response times. For many clients an agreement in chat is enough. It is your call.
What exactly do you check in monitoring?
We check that the site opens, the SSL certificate works, the home page is available and the lead form has not broken. If the site stops responding, we see it ourselves instead of waiting for a client to tell you it is down.
How fast can a site be restored from backup?
Usually within a working day, and often faster. We keep backups, so after an error, accidental deletion or bad edit, the working version of the site can be brought back.
What access do I need to give you?
Usually access to the domain, old hosting, Google Analytics or Search Console if they already exist. If you do not know where things are, send what you have and we will sort it out and tell you what is missing.
What if another developer built the site?
That's a common situation — we regularly take over sites built by other developers. We assess the site's condition, transfer the access and data we need, and take over ongoing care: hosting, domain, backups, monitoring, and edits. The migration is free with an annual subscription; month-to-month, the cost depends on the site's size and condition.
Can I reach out just once, without a subscription?
Reviewing your task and giving you an estimate is always free, with no obligations. But our ongoing work is built around the subscription: continuous site care — hosting, backups, monitoring, small edits — is part of the monthly plan, not a one-off service.
How quickly will you start working on the problem?
We reply within two hours during working hours (Mon–Fri, 09:00–19:00 Kyiv time) and get into the details right away. If it's an outage — the site is down or the lead form stopped sending messages — we start looking into it as soon as you reach out, not in a queue.
What happens if the bot stops replying?
We find out from monitoring rather than from your clients. A bot runs behind a webhook: when the process stops, Telegram shows the user no error. That is why a daily check of the bot is part of the subscription and is not sold separately.